Last Updated: June 2026
At Gracee Luxury, customer satisfaction is our priority.
Returns
Customers may request a return within 14 days of receiving their order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned with original packaging and tags.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Clearance or sale tems
- Gift cards
- Personalized or customized products
- Products damaged due to misuse
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping Costs
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Contact Us
For return requests and refund inquiries, please contact our customer support team.
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